It’s been a while since we’ve discussed one of the very foundational ideals here at MJTVgirl….your Ideal Client.

I have recently had the difficult experience of dealing with several people who are very knowledgeable in their business or trade with one small problem: they don’t know who they are. Why is that important, you say? Well, other than feeling completely lost, I imagine, that means they don’t truly know why they do what they do. That’s a big problem.

So – how does that connect to understanding who your “Ideal Client” is? It goes a little something like this: when you know who you are, you find it easier to see and understand what you have to give — and what you want to give. You also know what will work for you and what won’t work for you. Those important things get nailed down and all of a sudden its MUCH easier to see what you will DO and who you will do it for.

For example, our marketing firm Client Cycle Marketing offers marketing consultation. We have a program, we teach. We’ve built that program on a combination of who we are, why we do what we do and who we best serve with that information. There are certain kinds of clients who are generally successful — and certain kinds who are not. This is not a judgement in anyway — it’s just a truism. Some people respond better to certain types of stimuli — I work best with trainers who are engaged, supportive and generally curious about my goals. I do not work well with bullies. See? I know myself — and it works the same with you.

Who is your ideal client? Who is engaged and inspired by what you have to say or do? Who is not? Understanding these subtleties will help you build a practice full of clients who re-hire you again and again, rather than a bunch of clients who may work with you once and then you never hear from again. Which do you want?

I know, I know…”automation”. It has such an ugly connotation of dirty factories and children forced into jobs before their 10th birthday. However, this is ANOTHER kind of automation — the kind that will give you back your most precious commodity: TIME. Check it out (source: Marketo).

Brought to you by Marketing Automation Software from Marketo

This is what happens…

November 23, 2012

…When you get too much video, too many courses, and too much….STUFF happening all at one time. You STOP. At least I do. When it gets too overwhelming, I just….go fishing.

Now – a few extra days are graciously bestowed upon me by the Thanksgiving weekend (you see, I don’t buy into the whole Black Friday thing…good Lord…why???? AND I’m spending a ton of time watching football…which I can do with one eye, while editing, so that is exactly what I will do).

So – this is my time to move forward AGAIN.

Now — your turn — what are YOU going to do to get yourself out of your rut and back into gear – moving forward – again? hmm???

OK – so I’ve been a bit absent from these pages the past few weeks. True.

But…by now…you should know that I have been working on something. Something BIG to share.

Stay tuned here next week: what’s coming will change the way you look at your marketing plan FOREVER. And that is not a tease…it’s a promise.

Have a nice weekend all and dream happy dreams of your fabulous life.

oxo

I was talking with a potential client last week and when we started talking about video as a possible option to help him market his business, he slumped and said, “oh man….spend a ton of money on a video? why????”

That’s when it hit me….and I finally understood. My clients think a few things that I need to clear up:

1. video = tons of money (for no real return, they silently believe)

2. it’s HARD

3. it’s really really expensive.

You’ll notice that I put the money part down TWICE. The reason? Not enough marketers who recommend video truly understand HOW to use it EFFECTIVELY as a marketing tool (meaning: the return on investment is not explained well – or even at all).

Why is this? I am guessing at the number of ad and marketing agencies who regularly farm out video have only used it to make :30 spots and not TRUE CONTENT. OR…they are just video production houses who just want to make video content and have no true understanding on how to market the video content and show true ROI to their clients.

Eureka!!

A fabulous idea is born…. when you understand what good content and video content truly is AND how to promote it, it will become clear that as we progress in on-line marketing, video is one of the only true tactics that will effectively do a few things  for your business:

1. Builds credibility and scalability. Your face and your message connect to the viewer — your clients get to know you and using video to do this is effectively like adding hours and hours of SELLING time to your week. It’s really hard to fake stuff on video — like a human lie detector, people intuitively know when you’re scamming them. In this case, don’t use video. For all of the rest of you legit folks, read on.

2. We learn better by watching than reading a bunch of dense text. It’s a proven fact that Americans now would rather watch than read. Over and over again, the numbers on video view instructions for a complicated process or product far outpace any written materials on websites of thousands of businesses. We just like it. That’s all.

3. Video can do a number of things well and why not take advantage of 1 and 2 when you’ve got no time and need to generate more sales? Video can:

  • attract new clients and customers – utilized correctly in a variety of sites and campaigns, video content done for this purpose is like offering honeysuckle to bees.
  • once you get the audience, you’ll need to engage them. Video is also #1 on the hit parade of all marketing tactics in doing this – create the right video for the target audience you’ve worked so hard to attract and they will begin to engage with you and even SHARE the videos with their networks — that’s the exponential effect that video sharing through social media can have on your business.
  • nurturing your target clients and customers to up-sell and bring them more VALUE.
  • and the Grand Prize of all the work of bringing in the new clients — CONVERTING them. Whether it’s sales or up-sells or referrals – video is unsurpassed at helping you connect on your CALL TO ACTION.

If you’ve made it this far in the post: here’s a freebie. WHERE DO I START??

#1 place? What part of my business is MOST CONFUSING and takes the most time for me to explain. Start here with your video thinking cap firmly in place. This topic should generate at least 5-10 videos, even for the most straight-forward businesses.

Tally-ho!!

Strategy. It’s kind of a buzzword when we discuss effective marketing. That’s because the only TRUE way to be effective and efficient (i.e. save money) is to be laser-focused on your Ideal Client.

Don’t know who that is? Watch today’s video and think about this checklist:

1. Who needs what you have so much they will pay anything to get it?

2. AND who loves what you do?

3. AND who do you enjoy working with?

If they pass all three tests, you have yourself an IDEAL CLIENT.

It’s no secret that content that grabs your potential customer and attracts him or her to your business is the way to go. But – how do you get there?

The key to knowing what valuable content is….and then creating it is inside the question, “who is my ideal client and what do they most want from me?” Watch and tomorrow, we’ll have even MORE ideas for content…enjoy.

Now, we all have made mistakes in our lives and in our work and sometimes, a day doesn’t go by without reviewing past foibles and correcting our marketing paths forward toward success. Quick, a show of hands: Wouldn’t it have been GREAT to have a crystal ball BEFORE you made those mistakes? Well, when it comes to video marketing and YouTube, here’s your crystal ball.

Today’s video is all about video marketing mistakes that 99% OF ALL BUSINESSES make routinely. Check it out and let me know if you’ve made mistakes that are worthy of the Pantheon of Goofs and Blunders (that cost lots of money and time).

Here goes….

 

By now you know I am a FREAK for Fast Co.’s articles and contributors. Here’s yet another example of that brilliant content. THANKS to Shane Snow and FAST Co.!!

How To Thrive In The Free-Product Economy

BY SHANE SNOW

JULY 31, 2012

Someone will probably make a product just like yours, then give it away for free. Why not beat them to the punch?

 

Building technology has never been cheaper than it is today. Or faster.

In the past twelve months, Ruby on Rails programmers built more than a million apps on top of Heroku, a platform that allows coders to save drastic amounts of development time. Historically, the majority of the cost of a typical app comes from maintenance, says Heroku COO Oren Teich; companies like his build layers of technology that deplete those setup and maintenance costs–not to mention experience required–to build software. “Innovation is increasing,” Teich says. “This is a huge trend we’re seeing day after day.”

Moore’s Law says computer processing power gets steadily cheaper and faster to produce. This rapid innovation has given rise to new rules for technology pricing, essentially pushing prices down on even brand-new products. On the web, this is something I call the “Law of Free Product Economics,” which goes as follows:

If a product on the market can be monetized by any means other than directly selling it, a comparable version of that product will eventually be offered for free.

It’s Happened Throughout History

Early newspapers cost money; we paid for the product. But news eventually found another way to make money and simultaneously increase reach: advertisements. Since then, the price one pays for a newspaper or magazine is typically a fraction of the actual cost.

The parallel goes beyond news and content: As the cyberhighways of the 1990s expanded, the most basic, universal software applications (like email) quickly became free. Today, we’re witnessing an acceleration of the trend toward free in products both consumer and enterprise.

It Happens Because Of Networks

An oft-mocked cliche of Internet startups is the practice of investors funding companies to build up massive user bases without clear ways to make money. Big networks like Foursquare, Twitter, and Facebook operate for years in the red until membership reaches some tipping point, after which monetization can be “turned on.”

Network effects, however, have allowed purveyors of monetizable goods to set various products free in order to entrench users and build barriers against competitors. Google is famous for this. Google Docs, Gmail, Gcal, and a host of other products keep people within Google’s ecosystem; the endgame–and what pays for all the free product development–is sponsored search advertising.

Another example, hand-made goods marketplace Etsy, lets its users build free e-commerce web pages, something other sites charge money for. Etsy makes money, of course, via transaction fees when customers buy scarves and mustachioed iPhone cases, but its software product is absolutely free.

It’s Happening In Enterprise

Recent innovations have spurred discussion around a concept called “consumerization of the enterprise,” or the trend of stodgy, corporate software being unseated by lighter-weight, easy-to-share, cloud-based tools like Yammer. Core to this trend is the “freemium” pricing model. Essentially, software is given away for free with limited features, and customers are charged only for more advanced features or for hosting.

As competition in app building increases, entrepreneurs are releasing better versions of enterprise software–with more features–at increasingly free-er rates.

It’s Happening With Various Models

At the end of the day, in order for a product to become free, there must be another means of making money through it. Even in open-source software, monetization comes via donations. The most common ways product developers make money from free wares are the following:

  • Advertising and sponsorship: Content and networks are often monetized this way, though many other products are as well. Think Twitter, Pandora, Words With Friends, and this very website. In many cases, companies will offer to remove advertising if users make up the cost themselves, but the users never have to pay anything.
  • Hosting and storage: Often with SAAS products, users never truly pay for features; instead they pay for bandwidth, disk space, or air time. WordPress, for example, is free, but charges a few bucks a month to users who want to host their blog on WordPress servers with a custom domain. Per-seat or per-user enterprise products like Salesforce and Mailchimp essentially make money from data storage and server time, rather than on tools.
  • Transaction processing: As with products like Etsy and PayPal, tools tend to be free in marketplace businesses–both to encourage liquidity and because transactions are easily monetized via fees. There are even examples of this in the physical realm: Square, for one, gives credit card readers away for free in order to amass users, then makes money on transactions.
  • Services: People will pay for red-carpet treatment, and free products often feed users into monetizable service upsells. For example, open-source programmers often charge for tech support on their free apps.
  • Cross-sells and upsells of other products: Inferior products may be given away in order to warm potential customers up to more lucrative products in a model dubbed “freemium.” The Law holds up with freemium because at the top of the product food chain lives the product that cannot be monetized by another means. Everything below that point becomes free in support of the paid product. (Until someone else finds a way to make the premium feature free.)
  • Shortcuts or patience-busters: This method consists of giving apps away for free, but charging people money to jump the line or cheat. Social games like FarmVille are an interesting example of this: in-app purchases become a way to circumvent patience. In fact, at the 2011 Open Mobile Summit, FarmVille’s Director of Mobile said 90 percent of the game’s revenue came from in-app purchases, according toReadWriteWeb.

 

Of course, the existence of free alternatives does not mean some paid apps or games cannot compete on quality or uniqueness or brand. But the economics of an industry change quickly in the presence of the free option, which is quickly becoming a given.

Setting Your Own Product Free

For web innovators, the Law Of Free Product Economics may sound like bad news: You may have spent agonizing months of your life building a product; it should be worth something.

The good news is, parodoxically, giving your product away for free may unlock greater profit opportunities than if you keep it behind a paywall. WordPressDropboxEvernoteAviary,Desk.com, and countless other everyday apps all thrive off of giving their core product away for free.

At my company, Contently, our core business is a marketplace (connecting journalists with publishers); however, in the process we’ve built our dream software tool: a workflow system for managing freelancers and editors in a cloud-based newsroom.

A handful of other companies sell similar tools; all of them charge on a per seat basis, the typical enterprise software approach. Naturally, we like our tool a lot more than theirs, so our first instinct was to make our product even more expensive. However, we realized that meant facing the inevitable fact that someone would one day release a free version, not to mention closing a product we loved off from a large number of people we thought could use it. So we crossed our fingers, and opened our platform gratis.

People go to great lengths for free. They’re willing to give you all sorts of information and feedback, and they’re often willing to hear a sales pitch for your upsell. (In our case, it’s payment solutions and VIP service for big media companies and agencies.). Since releasing the Contently Platform for free, the influx of Fortune 500 brands and big media companies interested in our paid solutions has been, in a word, awesome.

The bottom line is someone will probably one day ship a version your product for free. Maybe it will lack this or that feature you hold so dear, but that won’t matter. The broader the appeal, the more likely someone’s going to undercut your paid product with a free one.

I say beat the competition to the punch. It’s going to happen anyway. And setting your product free may just earn you the most business you’ve ever had.

[Image: Flickr user John Catbagan

By now, you know video is what all the cool kids are doing.

But MAN…it sure can seem like a steep hill to climb, particularly when you have all that other stuff to do – like work that makes you money. Well, what if video could drive leads, increase sales conversions and attract new clients?

Video marketing and YouTube: video #1 in this week’s series. Questions?

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