I know, I know…”automation”. It has such an ugly connotation of dirty factories and children forced into jobs before their 10th birthday. However, this is ANOTHER kind of automation — the kind that will give you back your most precious commodity: TIME. Check it out (source: Marketo).

Brought to you by Marketing Automation Software from Marketo

OK – so I’ve been a bit absent from these pages the past few weeks. True.

But…by now…you should know that I have been working on something. Something BIG to share.

Stay tuned here next week: what’s coming will change the way you look at your marketing plan FOREVER. And that is not a tease…it’s a promise.

Have a nice weekend all and dream happy dreams of your fabulous life.

oxo

I was talking with a potential client last week and when we started talking about video as a possible option to help him market his business, he slumped and said, “oh man….spend a ton of money on a video? why????”

That’s when it hit me….and I finally understood. My clients think a few things that I need to clear up:

1. video = tons of money (for no real return, they silently believe)

2. it’s HARD

3. it’s really really expensive.

You’ll notice that I put the money part down TWICE. The reason? Not enough marketers who recommend video truly understand HOW to use it EFFECTIVELY as a marketing tool (meaning: the return on investment is not explained well – or even at all).

Why is this? I am guessing at the number of ad and marketing agencies who regularly farm out video have only used it to make :30 spots and not TRUE CONTENT. OR…they are just video production houses who just want to make video content and have no true understanding on how to market the video content and show true ROI to their clients.

Eureka!!

A fabulous idea is born…. when you understand what good content and video content truly is AND how to promote it, it will become clear that as we progress in on-line marketing, video is one of the only true tactics that will effectively do a few things  for your business:

1. Builds credibility and scalability. Your face and your message connect to the viewer — your clients get to know you and using video to do this is effectively like adding hours and hours of SELLING time to your week. It’s really hard to fake stuff on video — like a human lie detector, people intuitively know when you’re scamming them. In this case, don’t use video. For all of the rest of you legit folks, read on.

2. We learn better by watching than reading a bunch of dense text. It’s a proven fact that Americans now would rather watch than read. Over and over again, the numbers on video view instructions for a complicated process or product far outpace any written materials on websites of thousands of businesses. We just like it. That’s all.

3. Video can do a number of things well and why not take advantage of 1 and 2 when you’ve got no time and need to generate more sales? Video can:

  • attract new clients and customers – utilized correctly in a variety of sites and campaigns, video content done for this purpose is like offering honeysuckle to bees.
  • once you get the audience, you’ll need to engage them. Video is also #1 on the hit parade of all marketing tactics in doing this – create the right video for the target audience you’ve worked so hard to attract and they will begin to engage with you and even SHARE the videos with their networks — that’s the exponential effect that video sharing through social media can have on your business.
  • nurturing your target clients and customers to up-sell and bring them more VALUE.
  • and the Grand Prize of all the work of bringing in the new clients — CONVERTING them. Whether it’s sales or up-sells or referrals – video is unsurpassed at helping you connect on your CALL TO ACTION.

If you’ve made it this far in the post: here’s a freebie. WHERE DO I START??

#1 place? What part of my business is MOST CONFUSING and takes the most time for me to explain. Start here with your video thinking cap firmly in place. This topic should generate at least 5-10 videos, even for the most straight-forward businesses.

Tally-ho!!

Strategy. It’s kind of a buzzword when we discuss effective marketing. That’s because the only TRUE way to be effective and efficient (i.e. save money) is to be laser-focused on your Ideal Client.

Don’t know who that is? Watch today’s video and think about this checklist:

1. Who needs what you have so much they will pay anything to get it?

2. AND who loves what you do?

3. AND who do you enjoy working with?

If they pass all three tests, you have yourself an IDEAL CLIENT.

 

By now you know I am a FREAK for Fast Co.’s articles and contributors. Here’s yet another example of that brilliant content. THANKS to Shane Snow and FAST Co.!!

How To Thrive In The Free-Product Economy

BY SHANE SNOW

JULY 31, 2012

Someone will probably make a product just like yours, then give it away for free. Why not beat them to the punch?

 

Building technology has never been cheaper than it is today. Or faster.

In the past twelve months, Ruby on Rails programmers built more than a million apps on top of Heroku, a platform that allows coders to save drastic amounts of development time. Historically, the majority of the cost of a typical app comes from maintenance, says Heroku COO Oren Teich; companies like his build layers of technology that deplete those setup and maintenance costs–not to mention experience required–to build software. “Innovation is increasing,” Teich says. “This is a huge trend we’re seeing day after day.”

Moore’s Law says computer processing power gets steadily cheaper and faster to produce. This rapid innovation has given rise to new rules for technology pricing, essentially pushing prices down on even brand-new products. On the web, this is something I call the “Law of Free Product Economics,” which goes as follows:

If a product on the market can be monetized by any means other than directly selling it, a comparable version of that product will eventually be offered for free.

It’s Happened Throughout History

Early newspapers cost money; we paid for the product. But news eventually found another way to make money and simultaneously increase reach: advertisements. Since then, the price one pays for a newspaper or magazine is typically a fraction of the actual cost.

The parallel goes beyond news and content: As the cyberhighways of the 1990s expanded, the most basic, universal software applications (like email) quickly became free. Today, we’re witnessing an acceleration of the trend toward free in products both consumer and enterprise.

It Happens Because Of Networks

An oft-mocked cliche of Internet startups is the practice of investors funding companies to build up massive user bases without clear ways to make money. Big networks like Foursquare, Twitter, and Facebook operate for years in the red until membership reaches some tipping point, after which monetization can be “turned on.”

Network effects, however, have allowed purveyors of monetizable goods to set various products free in order to entrench users and build barriers against competitors. Google is famous for this. Google Docs, Gmail, Gcal, and a host of other products keep people within Google’s ecosystem; the endgame–and what pays for all the free product development–is sponsored search advertising.

Another example, hand-made goods marketplace Etsy, lets its users build free e-commerce web pages, something other sites charge money for. Etsy makes money, of course, via transaction fees when customers buy scarves and mustachioed iPhone cases, but its software product is absolutely free.

It’s Happening In Enterprise

Recent innovations have spurred discussion around a concept called “consumerization of the enterprise,” or the trend of stodgy, corporate software being unseated by lighter-weight, easy-to-share, cloud-based tools like Yammer. Core to this trend is the “freemium” pricing model. Essentially, software is given away for free with limited features, and customers are charged only for more advanced features or for hosting.

As competition in app building increases, entrepreneurs are releasing better versions of enterprise software–with more features–at increasingly free-er rates.

It’s Happening With Various Models

At the end of the day, in order for a product to become free, there must be another means of making money through it. Even in open-source software, monetization comes via donations. The most common ways product developers make money from free wares are the following:

  • Advertising and sponsorship: Content and networks are often monetized this way, though many other products are as well. Think Twitter, Pandora, Words With Friends, and this very website. In many cases, companies will offer to remove advertising if users make up the cost themselves, but the users never have to pay anything.
  • Hosting and storage: Often with SAAS products, users never truly pay for features; instead they pay for bandwidth, disk space, or air time. WordPress, for example, is free, but charges a few bucks a month to users who want to host their blog on WordPress servers with a custom domain. Per-seat or per-user enterprise products like Salesforce and Mailchimp essentially make money from data storage and server time, rather than on tools.
  • Transaction processing: As with products like Etsy and PayPal, tools tend to be free in marketplace businesses–both to encourage liquidity and because transactions are easily monetized via fees. There are even examples of this in the physical realm: Square, for one, gives credit card readers away for free in order to amass users, then makes money on transactions.
  • Services: People will pay for red-carpet treatment, and free products often feed users into monetizable service upsells. For example, open-source programmers often charge for tech support on their free apps.
  • Cross-sells and upsells of other products: Inferior products may be given away in order to warm potential customers up to more lucrative products in a model dubbed “freemium.” The Law holds up with freemium because at the top of the product food chain lives the product that cannot be monetized by another means. Everything below that point becomes free in support of the paid product. (Until someone else finds a way to make the premium feature free.)
  • Shortcuts or patience-busters: This method consists of giving apps away for free, but charging people money to jump the line or cheat. Social games like FarmVille are an interesting example of this: in-app purchases become a way to circumvent patience. In fact, at the 2011 Open Mobile Summit, FarmVille’s Director of Mobile said 90 percent of the game’s revenue came from in-app purchases, according toReadWriteWeb.

 

Of course, the existence of free alternatives does not mean some paid apps or games cannot compete on quality or uniqueness or brand. But the economics of an industry change quickly in the presence of the free option, which is quickly becoming a given.

Setting Your Own Product Free

For web innovators, the Law Of Free Product Economics may sound like bad news: You may have spent agonizing months of your life building a product; it should be worth something.

The good news is, parodoxically, giving your product away for free may unlock greater profit opportunities than if you keep it behind a paywall. WordPressDropboxEvernoteAviary,Desk.com, and countless other everyday apps all thrive off of giving their core product away for free.

At my company, Contently, our core business is a marketplace (connecting journalists with publishers); however, in the process we’ve built our dream software tool: a workflow system for managing freelancers and editors in a cloud-based newsroom.

A handful of other companies sell similar tools; all of them charge on a per seat basis, the typical enterprise software approach. Naturally, we like our tool a lot more than theirs, so our first instinct was to make our product even more expensive. However, we realized that meant facing the inevitable fact that someone would one day release a free version, not to mention closing a product we loved off from a large number of people we thought could use it. So we crossed our fingers, and opened our platform gratis.

People go to great lengths for free. They’re willing to give you all sorts of information and feedback, and they’re often willing to hear a sales pitch for your upsell. (In our case, it’s payment solutions and VIP service for big media companies and agencies.). Since releasing the Contently Platform for free, the influx of Fortune 500 brands and big media companies interested in our paid solutions has been, in a word, awesome.

The bottom line is someone will probably one day ship a version your product for free. Maybe it will lack this or that feature you hold so dear, but that won’t matter. The broader the appeal, the more likely someone’s going to undercut your paid product with a free one.

I say beat the competition to the punch. It’s going to happen anyway. And setting your product free may just earn you the most business you’ve ever had.

[Image: Flickr user John Catbagan

CARE.

(questions? Drop me a line)

If you’ve been reading this blog for any period of time, you know that one of my main topics…nay, beliefs…is that it all starts with the proper mindset. Possibly the most challenging part of climbing what ever hill you’ve chosen to climb – to change from where you are NOW to where you want to be — is getting over/around YOURSELF. Your mind, your brain, your training, your family, your beliefs. They all tend to conspire to keep you where you are NOW, whether or not it’s best.

Now….if you’ve decided to shift that perspective….in other words, CHANGE (change your job, your life, your outlook), you can do it. No question. Over the next few posts, I’m going to share with you the 12 No-Muss, No-Fluff, No-Foolin’-Around Slam Dunk Steps to Attracting Success.

Got a pencil? um…or a printer? OK….here we go.

1. Accept. That’s right: ACCEPT. Accept your truth – in other words, accept where you ARE. Radical acceptance is a concept that embraces embracing. Embrace the here and now. Your circumstances. Everything. Your job, your financial condition, your relationships as they really are, your life. You cannot change what you’re not willing to accept. Completely.

2. Accept. No, not a type-0….Once you’ve accepted the truth, now you must accept responsibility for HOW you got here. Take responsibility for those choices. After all, you made ‘em. Nothing exists in a vacuum, but at the end of the day, you are responsible for every element of your life. The only thing you can change? You. And how you approach things moving forward. You cannot change the past and to ruminate on it is a waste of time. Simply accept and move forward.

3. Manage and Change Negative and Harmful Thoughts. This is not a step that you can simply check off and move forward. This is an on-going practice. While you’re taking an inventory of your life, this step requires you to take an inventory of how you’re thinking about your life and your circumstances. Once you’ve accepted things – you can begin to change your thoughts. Thoughts become things and we are able to change how we think. Take 10-minutes and just listen to the inner dialogue that’s running around in your head. Whatever is blocking your path – remove it. And keep removing it. This will take time – have some patience with yourself. When you hear negative thoughts or beliefs that block you (like, “oh, I could never do that,” or “I can’t ask for that….”) STOP. And say, “I can do that.” Simple — not necessarily easy — but possibly the most important of all these steps.

4. Commit to yourself – and to your vision. A lot of us – myself included – have had to learn some hard lessons on power. We don’t truly know that we have power. Our energy, our creativity, our persistence — all have power. When you decide upon pursuing one of your dreams, commit to it. Don’t just say, “well, I kinda would like to maybe do this, if everything else works out and it’s OK with you…..”. No. Commit to your vision. Visualize it. See it happening. There is a LOT more we can say about this – and will say about this – in coming posts. See it happening. Every chance you get. Then, everything you do will be aligned with manifesting that vision.

5. Know WHY. This is the energy that will keep you running when money gets tight, when people doubt your sanity, why others will want to join your cause (see Simon Sinek’s TED Talks). Knowing why – and having a profound inner knowing that this is your direction – will shine through to others as credible and authentic. You won’t have to explain – you will just connect. Magic.

Next post: 5 More No-Fluff, No-Muss, No-Foolin’ Around, Slam Dunk Steps to Success

Great list of tips on email marketing and growing your list from one of my amazing mentors, Fabienne. Thank you – and pssst…pass it on.

1. Put your previous business contacts on the list. Even if you are doing something completely different, colleagues will be curious how and what you are doing.

2. Add your holiday card list to your list. Let your friends and family know what you are up to as well. They are likely to be supportive so don’t miss out on sharing your news with this close group.

3. Once you join a few networking groups, adds those contacts to your list. If you are in BNI, the group likely hands out the member list at each meeting. Be sure to get their permission first before adding them!

4. Look for speaking opportunities and ask the audience if they want your irresistible free offer by email. That will encourage them to provide their contact information. Send around a clip board so they can sign up.

5. Offer the same irresistible free offer on your website. This will help you capture the contact information from visitors by giving them a reason to share it with you. Make the offer available on a special landing page or your home page.

6. Offer free teleclasses and distribute flyers at BNI and other networking groups.Remind BNI members that if they share the event with colleagues who attend, this counts as a referral! That will help motivate and engage your members.

7. Announce your free irresistible offer and free teleclasses on Facebook and LinkedIn which will drive people to your website to register. Keep in mind that you‘ll need a special web page for the teleclass sign up.

8. In your newsletter, ask people to spread the word and share your ezine. Don’t be shy. Just put your request in there and you’ll be pleasantly surprised that many readers will follow through.

Now, where have I heard THIS before…. “it’s not what you have, it’s what you do with it that counts.” Oh, true…so true.

We’re talking about SOCIAL MEDIA, people. Settle down.

By now, I think most of us understand that just putting up a Facebook page or checking Twitter once in a while is not going to bring your business any benefit. You have to know how to use it – and share with others in the sandbox – to really make social media relevant to your business.

So….how can you do that without eating up tons of time in development and execution? Here’s my top 5 tips….

1. Be relevant. First, you have to know who you want to talk to and WHY. Just knowing you have customers and clients is simply not enough anymore.  You have to know something about them and why they would want to seek you out. When you figure this out, it will be a lot easier to address their concerns, offer information and share with them – and that approach will, in turn, grow loyalty and grow referrals.

2. Be consistent. Ya gotta show up. Every week, every day. Pick the days of the week you will blog – and do it the same time, the same day EVERY week. This consistency will also build trust – and people will start realizing your there to help and be a reliable source of information for them. This is very valuable to clients and customers at this stage in our consumer evolution.

3. Be giving. By giving I mean this: give of yourself, your expertise, your knowledge. Sharing some of what you know is not going to keep people from coming to you as paying clients. In fact, the opposite is true. If you give freely, this will only serve to cement you in their pantheon of “go to pros” when they are ready to spend money. Have a little patience – it will pay off big time.

4. Be transparent. Transparency = authenticity. The social media landscape is very solidly customer-driven. Transparency in all things is king. If you can be open handed about how you do business, what you recommend, how you deal with adversity and in general, with clients and colleagues, this will also rank high among those presently kicking your tires.

5. Be helpful. Answer questions. Seek out conversations on all social media outlets that may relate to your business. Don’t worry that the person may be out of your market or out of your league — if you know an answer and can provide information, do it. You never know how it will come back to you – but trust that it will.

This is a topic I discuss with clients every day – and one most of us (including myself) struggle with. In this new age of information marketing, it has become part of deal to share your expertise. Being willing to employ information marketing (writing articles, doing webinars and workshops) does several things for you: first, new clients are attracted to your “light” and your insight; second: they learn something and third, they will be more inclined to hire you when they need to step it up to the next level.

Now – the issue with information marketing is that most of us KEEP on giving. Every month, we put out a new topic in the hopes of enticing people to hire us. We end up attracting the same people and they keep learning more and more and more. The thing is, though, they never do hire you, right? Well, what to do?

There’s a very small (but hugely important) secret to effective information marketing and I learned it from one of my fabulous (and very successful) mentors, Fabienne Fredrickson. She believes in offering a free teleclass once each month. The difference? Find a topic that draws a LOT of your “ideal clients” and then teach that same topic every month. This solves two issues: you can offer a TON of value for free BUT since you don’t change the topic and keep giving away more and more, you can afford to be generous with this one slice of very helpful information AND you always draw new people to add to your list. It’s a win for your potential clients and a very big win for you.

Pretty cool, huh?

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